Residents

Heartwood VIP

FAQs

Located in Boulder, Colorado and Chicago, Illinois we specialize in the management of multifamily residential rentals. Our team consistently works to improve your experience, promote community and create a partnership in sustainable living. One of the ways we improve the rental experience is by offering a paperless management system where every Resident has online access to all lease paperwork, maintenance records and payment information through our Resident Portal.

Heartwood Properties promptly addresses maintenance issues and provides service for our Residents 24 hours a day, 7 days a week when unexpected issues impact personal safety or property.

Hopefully the following FAQ’s save you some time, but don’t hesitate to contact us if you have any questions.

Lease Terms
Utilities and Recycling
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Bcycle
I highly recommend renting a property from Heartwood - probably the best in Boulder. – F.K., Resident I would highly recommend using Heartwood Properties, as they are easily one of the most accommodating management companies I have dealt with in town. – M.B., Resident Read More

Helpful Maintenance and Emergency Tips

We do our best to ensure that our properties are in the best possible condition, however, despite our best efforts, equipment and fixtures break down and accidents sometimes occur. Take a look at the following Common Maintenance issues before submitting an online maintenance request. Please refer to your Rental Agreement to verify what types of repairs are considered the responsibility of the Resident and what types of repairs are considered the responsibility of the Owner.

For a serious property emergency, please call us at (303) 325-2606 in Colorado, and at 773-417-9160 in Illinois and listen for further instructions. For major life, water or fire emergencies, please call 911 first, and then call Heartwood Properties at the appropriate numbers above.

Here are some of the most common questions we get (and how this information can actually save you time and help us address a problem faster):

How do I make a maintenance request with Heartwood Properties?
What if I am locked out of my apartment or home?
What do I do if my disposal jams or is not responsive?
What do I do if I smell a gas leak?
What do I do if there is a water leak (non-emergency)?
What if my power goes out?
What if my heating or cooling system stops working (non-emergency)?

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Bcycle
I don't know how big of a company Heartwood is, but they had all the pros of a small business that cares about their reputation and their clients. I would be happy to rent from them again, it was the best experience that I've had with a property management company in Boulder. Thank you! – L.E., Resident Heartwood Properties has beautiful places that they maintain incredibly. If you're needing a place, look no further, they'll take great care of you and find a great place for you! – J.L., Resident Heartwood Properties does a great job keeping their tenants informed on maintenance checks and apartment events. Whenever there has been an issue with the apartment, they have quickly come to fix any problem. I recommend renting from them! – T.E., Resident Read More

Get Protected (Renter’s Insurance)

Your well-being and the condition of your rental is of high importance to us. As your property manager, we want to make sure you are properly protected in the event something happens to your dwelling or personal property, which is why we require all Residents to carry renters insurance. A renters insurance policy will help recover the cost of your personal property in the event of theft, fire, or water loss. If your unit become uninhabitable due to a major loss, many renter policies will also cover alternative living expenses. Please note that Heartwood Properties is not responsible for replacing any of your personal property or providing alternative living arrangements due to any type of loss.

Renters insurance is also surprisingly affordable – you can get protected for less than $1 a day – and your premium is just a fraction of any replacement costs you would incur after an unexpected event.

You may purchase renters insurance from any insurance company you choose. You may also take advantage of special rates on renters insurance through, erenterplan.com, a leading provider of renters insurance to the apartment industry.

To Enroll

  • Visit erenterplan.com enter the zip code of your apartment or home
.
  • Select your building or home from the list
. Select the amount of coverage you’d like
.
  • Review the policy and pricing. 
If you like what you see, click “Enroll Online” and follow the easy prompts.
  • To purchase by phone, call eRenterPlan’s Customer Service Center toll-free at 1.888.205.8118 (Monday – Friday from 6 a.m. to 6 p.m. PST and Saturday and Sunday from 9 a.m. to 2 p.m. PST).

What’s more, you can pick the payment plan that works best for you (monthly, quarterly, semi-annually or annually) and even have your premiums paid via credit card or checking account debit. You will also have the peace of mind of an automatic renewal when your policy expires.

Before or on your move-in day, you will need to provide proof of renters insurance, including liability and personal property coverage.

Questions?

Please contact us with any questions you have about renters insurance – as always, we’re here to help you!

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Bcycle
I highly recommend renting a property from Heartwood - probably the best in Boulder. – F.K., Resident I would highly recommend using Heartwood Properties, as they are easily one of the most accommodating management companies I have dealt with in town. – M.B., Resident Read More

We Listen

As your property manager, we want to hear from you – please let us know how we can make your home better, what we’re missing, and how we can improve. We thrive on interaction with you, so please email us with your ideas to improve any aspect of your residential experience. If you have had a particularly positive experience with us, we’d greatly appreciate you taking a few minutes and sharing your review on Yelp.

Let’s talk.

facebook
twitter
linkedin
google+
Bcycle
I don't know how big of a company Heartwood is, but they had all the pros of a small business that cares about their reputation and their clients. I would be happy to rent from them again, it was the best experience that I've had with a property management company in Boulder. Thank you! – L.E., Resident Heartwood Properties has beautiful places that they maintain incredibly. If you're needing a place, look no further, they'll take great care of you and find a great place for you! – J.L., Resident Heartwood Properties does a great job keeping their tenants informed on maintenance checks and apartment events. Whenever there has been an issue with the apartment, they have quickly come to fix any problem. I recommend renting from them! – T.E., Resident Read More